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Joburg Water System is Offline until Sunday, 2 April 2022
31 March 2022

Joburg Water are moving offices & so their minicall centre is offline. The customer@jwater.co.za email to log outages won't work. The City Of Joburg call centre on 011375555 or 0860 562 874 is still operational.

They have set up a temporary WhatsApp group for councillors to escalate issues.

Before escalating, give them 48 hours to restore a burst pipe/meter; 24 hours for a blocked sewer.

To escalate, please send the following info in ONE message via WhatsApp ( https://wa.me/27836192419) using the format below for escalation:

. Name
. Cell
. Address (including suburb & nearest street cnr)
. Ref #
. Date & time 1st logged
. Problem (keep it short)


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